Our main priority is ensuring your complete satisfaction. There are a few instances where you may need to return a product you have purchased:
Returns & Exchanges:
- Returns or exchanges are accepted for unopened products only.
- Requests must be submitted within 7 days of purchase.
- Approved returns are subject to a 30% restocking fee.
- Items must be returned in their original packaging and in saleable condition.
- No shipping charges will be refunded
Damaged or Incorrect Items:
- Please report damaged or incorrect items within 7 days of receipt, including photos.
- Approved damaged or incorrect items will be replaced or credited at no cost.
Account Notes:
- Accounts with repeated return activity may be reviewed prior to processing future orders.
Orders that do not meet the above criteria are considered final sale.
Final Sale Products
For hygienic reasons, we are unable to accept returns for the following products:
- Hair : Brushes, Combs, Blades, Guide Combs, Razors, Shears, Scissors, Tweezers, and Hair Color Accessories
- Nails : Nail Polish, Nippers, Clippers and all other implements
- Skin : Make-up brushes and Hair Removal Accessories
Testing Of Manufacturer Defects
- All electrical tools/appliances returned to us within 7 days of receipt because of manufacturer's defect will be thoroughly tested by our technical support team. In the event that a product appears to be functioning properly and shows no signs of any technical defects, BEAUTY CULT will contact customers by phone or email for more information on the issues experienced. If no defect can be found and the unit is working properly, it will be re-shipped to you at your additional expense. Furthermore, if the product has been altered, disassembled or repaired in any way, or if the product has been subject to misuse, abuse, negligence or accident, it will be also be re-shipped back to you at your expense.
- We strongly recommend that customers read the product’s instruction manual before returning it to us. Our customer service team is pleased to assist you should you have any additional questions about the product you purchased.
Education & Classes
- All online courses are nonrefundable. All other courses with 2 weeks or more notice, full refund minus $100 non-refundable registration fee.
- If student does not attend class or notifies within 24 hrs prior to class without a valid reason (i.e., illness, death in immediate family) 50% of course fee will be forfeited, and student will have to pay the deposit again to re-register. Students require to provide a doctors note to excuse absence in case of illness.
- If student cancels a class 2 weeks prior to start date and would like to keep the deposit paid as a class credit to be used towards other course, please be aware you will have ONE calendar year from the date the request was processed to book another course. Failure to use up the credit or book the class placed on hold within that year will result in lost seat/credit.
- Upon booking for any course, 50% of the class fee is required; remaining balance is due 7 days before the first day of class. Fees/deposits are non-refundable. GST added.
- All class and workshop dates are subject to change. We reserve the right to reschedule or cancel any class. No fees will be incurred if a class that has been changed be the school conflicts with student’s existing schedule. We will accommodate the students to reschedule classes.
- Students are expected to arrive on time and be prepared for class. Things to bring paper, pen, notebook, pencil, highlighter.
- Students welcome to bring lunch/snacks. We ask that all students wipe up, tidy chairs, tables, counters, put garbage away. No food/drinks permitted in the practical room.
- Students/models are not permitted to bring children to class with them.
- If we notice or find out that anyone is under the influence of any narcotics while on the premise you will be asked to leave the property immediately. No refund will be returned to you. Safety is our number one priority for all of students, models, and staff.
- Disciplinary action: students (and models) are expected to always act professionally. Written warnings will be entered into students file, which may be divulged to potential employers. Warnings will not be removed from students record once added: Lateness, gossip, missing classes, not adhering to standards. Not following BC Institute polices, strong language/swearing etc.
- Students may be expelled from BC Institute for reasons such as: cheating, bullying, theft, divulging confidential information, plagiarism, vandalism, being under the influence of drugs or alcohol, disrespecting staff/clients/students, any/all harassment. And no refunds will be granted.
- Dress Code: All black, semi-professional or scrubs, clean nonslip shoes. No jeans, no leggings, no sweatpants - Black bottoms, black t-shirt no logos would suffice.